After sales service
1. We will not refund without reason.
2. If some items are damaged during delivery due to some objective reasons, we will not refund in full. But we can accept a partial refund to compensate the damaged part.
3. If the product has quality problems, you can take pictures and videos for us. When we confirm, we will provide you with a satisfactory solution and return the damaged parts
4. If imitating a big brand product, please do not compare its quality with the original product. Because price determines quality.
Shipment
Seaport: Tianjin, Shanghai or Shenzhen
Production time:
The prepare time for item for samples is 7-10 days
The production time for normal order is 10-20 days
Others:
All the items will be test before shipment.
All the goods are sent from China for now.
All the order will be shipped by DHL, TNT, FedEx, or By sea, by air etc.
Estimated Time of arrival is 5-10 days by express, 7-10 days by air or 10-60 days by sea.
Packing
With years of export experience along with excellent quality, advanced services and competitive prices, Aina Lighting has won numerous customers' trust and support.
About us
Aina-4 Technologies (Shanghai) Co., Ltd. is a private limited company registered in Shanghai, China. It specializes in the R&D, design, manufacture, and marketing of light emitting sources and lighting fixtures. It is an enterprise formed by four (4) pioneer lighting companies, putting their resources together to produce products and services that create sustainability not only for the environment, but also for the economies and societies that the company grows with.
Our company is a private limited company registered in Shanghai, China. It specializes in the R&D, design, manufacture, and marketing of light emitting sources and lighting fixtures. It is an enterprise formed by four (4) pioneer lighting companies, putting their resources together to produce products and services that create sustainability not only for the environment, but also for the economies and societies that the company grows with.
FAQ
Q: How to find us?
A: Our email: zoeyzhou@aina-4.com or whatsapp : +86 15521431998 or wechat: 1792181958
Q: How can I get the sample to check your quality?
A: After price confirmation, you can require for samples to check. The samples fee you paid will be return to you when there is formal orders step by step.
Q: How can I get your price?
A: We will send you quotation within 24 hours after getting your inquiry. If you need price urgent, you can find us any time by whatsapp or wechat or viber
Q: What is your delivery time
A: For samples, normally will take around 5 days. For Normal order will be around 10-15 days
Q: What about the trade terms?
A: We accept EXW, FOB Shenzhen or Shanghai, DDU or DDP. You can choose the way which is the most convenient or cost effective for you.
Q: Can you add our logo on the products?
A: Yes, we can offer service of adding customers’ logo.
Q: Why Choose us?
A: We have three factories in different places focusing one different type of lights. We can offer more lighting choices for you.
We have different sales office, can offer you more Awesome services.